Terms and conditions

Who we are

This website is operated by My Ocean Tours. In these terms, "we," "us," and "our" refer to My Ocean Tours, and "you" refers to the individual accessing this site or requesting a cruise booking.

By accessing the site or submitting a booking request, you agree to these terms. If you submit a booking request on behalf of family members or travel companions, you represent and warrant that you have full legal authority to bind all travelers in your party to these terms.

Our role as a travel booking agency

My Ocean Tours operates as an independent retail travel booking agency. We do not own, charter, manage, or operate cruise ships. We act as an agent connecting travelers with third-party cruise operators.

Your cruise vacation is provided directly by the ocean cruise line identified on your written booking confirmation. Your contract of carriage (commonly known as the Cruise Ticket Contract or Passage Contract) is formed directly between you and that cruise line. The cruise line's specific terms, safety rules, baggage limitations, and cancellation policies apply to your voyage in addition to these agency terms. In the event of any conflict regarding on-board services or vessel operations, the cruise operator's contract of carriage governs.

Routes, rates, and availability

Itineraries and routes displayed on this site represent popular cruise sailings commonly operated by major cruise lines. They do not constitute live inventory or an open offer to sell a specific stateroom at a guaranteed rate. All stateroom categories, sailing dates, itineraries, and fares are established by the respective cruise lines and are subject to real-time inventory changes and withdrawal without prior notice.

Port guides, travel articles, and planning tips on this site are provided for general educational purposes. Please consult our disclaimer and fraud warning.

Booking requests and confirmations

Submitting a booking request through our online form does not charge your card, hold a stateroom, or establish a binding contract. A confirmed booking exists only after all of the following events occur:

1. We provide you with a written quotation detailing the specific sailing date, vessel, stateroom category, and total itemized fare;
2. You accept the written quotation and submit authorized payment for the required deposit or full fare; and
3. The cruise line issues an official booking reservation number, and we deliver your written booking confirmation.

Pricing and payment terms

• All fares and charges are quoted in U.S. Dollars ($ USD) unless expressly stated otherwise. Our quotations display the total inclusive price, including cruise line base fare, mandatory government port taxes, and our agency service fee of $50 per stateroom.
• Deposit amounts, final payment schedules, and accepted payment methods are dictated by the cruise operator and specified on your written quotation.
• If final payment is not received by the stated due date, the cruise line reserves the right to cancel your reservation and impose applicable cancellation penalties.
• Cruise lines reserve the legal right under their passage contracts to assess fuel supplements or pass through unexpected government tax increases prior to embarkation.
• All payments must be made directly through secure payment links or credit card authorizations issued in the legal name of My Ocean Tours.

Traveler responsibilities

You are solely responsible for:

• Supplying the complete, legal first, middle, and last names, birth dates, and gender for all travelers in your reservation, matching their legal government travel identification letter-for-letter;
• Procuring and carrying valid travel documentation, including REAL ID driver's licenses, certified government birth certificates, or valid U.S. passports and any necessary entry visas for foreign ports, as outlined in our documents guide;
• Complying with all cruise line health protocols, minimum passenger age requirements, and pregnancy policies;
• Arriving at the cruise terminal before final check-in closure on embarkation day; and
• Abiding by all cruise ship safety, security, and passenger conduct regulations.

Denied boarding resulting from invalid travel documents, late arrival, or failure to meet carrier guidelines is non-refundable.

Itinerary changes and cancellations

Changes and cancellations by you or by the cruise operator are governed by our cancellation and refund policy, which is incorporated into these terms.

Cruise ship captains retain sole discretion to alter itineraries, skip or substitute ports of call, or adjust departure times due to weather, mechanical necessity, medical emergencies, or maritime safety concerns. Such operational adjustments are permitted under maritime passage contracts and are beyond our agency's control.

Travel protection insurance

Because standard domestic healthcare plans (including Medicare) rarely cover medical expenses incurred in international waters, and cruise line cancellations carry steep penalties, we strongly urge every client to purchase comprehensive travel protection insurance. Policies should include trip cancellation, trip interruption, emergency medical coverage, and emergency medical evacuation.

Limitation of liability

My Ocean Tours exercises reasonable professional care in arranging travel bookings. We are responsible solely for our own direct administrative errors in processing your reservation.

We are not liable for the acts, omissions, negligence, bankruptcies, or defaults of any third-party cruise line, airline, hotel, transfer service, or port authority. To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of a booking shall not exceed the agency service fee received by us for that reservation.

Governing law and jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the United States and the State of Florida (or the state of Miami, Florida), without regard to conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these terms shall be instituted exclusively in the federal or state courts located in Miami, Florida.